The Hawthorns Medical Centre aims to give a friendly and professional service to all our patients. The Practice operates a formal complaints procedure. If you have any comments, suggestions or complaints please contact the Practice Manager.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Sandwell PCT, Kingston House, High Street, West Bromwich, B70 9LD
Click here to download the NHS England leaflet on how to give feedback or make a complaint.