The Hawthorns Medical Centre aims to give a friendly and professional service to all our patients. The Practice operates a formal complaints procedure. If you have any comments, suggestions or complaints please contact the Practice Manager.

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact the Customer Care team via the following methods:

Address: Customer Care team, Sandwell & West Midlands CCG, Kingston House, 4th Floor, 438 - 450 High Street, West Bromwich B70 9LD

Telephone: 0121 612 4110. 

Email: swbccg.timetotalk@nhs.net

Click here to download the NHS England leaflet on how to give feedback or make a complaint.