Contact Details

Telephone: 0121 555 5635

NHS 111: Call 111 or visit 111.nhs.uk

SystmOnline: https://systmonline.tpp-uk.com/

NHS App: www.nhs.uk/nhsapp

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Times

• Surgery Times
• Out of Hours

Location

The Hawthorns Medical Centre, 94 Lewisham Road, Smethwick, Warley, West Midlands, B66 2DD

Get directions (opens in Google Maps). You can use this link for directions to the surgery if you are driving, cycling, walking or using public transport.

Our Practice Offers the Following Facilities:

• Wheelchair access: The surgery has disabled access; if you need help when visiting the surgery, please inform staff in advance.
• Induction loop is available.
• Disabled car parking is available.
• Car parking is available.

Disabled Access

Our aim is to enable all our patients to use the services at our sites as easily as possible.

Our surgery is accessible to patients using a wheelchair. Please tell the receptionist if you are likely to have any difficulty when making your appointment so we can accommodate. We also have parking spaces outside our practice which are reserved for patients with an appointment. We have a disabled bay for use by patients displaying a disabled badge.

For patients with hearing problems, we have a special hearing loop. Please notify our reception staff should you wish to use this facility.

• All clinical services in our building are offered on the ground floor with easy access to rooms.
• We have disabled toilet facilities.
• We have an on-site lift to provide access to the first floor if needed.
• We have a Portable Loop Facility in the surgery to assist patients with hearing aids.

Please ask at Reception if you wish to use this piece of equipment either at the reception desk itself or when you see a doctor or nurse in their consulting room.

Personal mobility scooters are not permitted in the building for health and safety reasons.

Out-Of-Hours

During the night and at weekends the surgery uses a deputising service. If you require a visit when the surgery is closed please ring 0121 555 5635 and listen to the message, you will be given another telephone number to ring and depending on your problem you will be given advice, requested to attend a Primary Care Centre or a visit will be made to your home. Please remember only ring in cases of genuine emergency.

The Lyng Centre for Health & Social Care
Frank Fisher Way
West Bromwich
B70 7AW

The clinic will be open as follows:

Monday: 5.15 to 8.30pm
Wednesday: 5.15 to 8.30pm

The referral criteria to access the clinic is:

• One off dressings if no Advanced Nurse Practitioner appointments available
• Removal of sutures/clip
• Injections
• IV's (dependent on staff on duty)
• Catheter change

Please note this clinic is by appointment only by ringing 0121 612 2199 after 5.15pm to check if there are any available appointments.

You can also use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

If it’s a life-threatening emergency call 999.

Video: When to use A&E at MMUH

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Practice Closures

The Surgery will be closed on the following bank holidays: 

• New Year’s Day – Monday 1st January  
• Good Friday – Friday 29th March 
• Easter Monday– Monday 1st April 
• Early May Bank Holiday -Monday 6th May 
• Spring Bank Holiday – Monday 27th May 
• Summer Bank Holiday – Monday 26th August 
• Christmas Bank Holiday – Wednesday 25th December 
• Boxing Day Bank Holiday – Thursday 26th December 

NHS Black Country ICB

NHS Black Country ICB is responsible for buying and monitoring healthcare services on behalf of all patients in Dudley, Sandwell, Walsall and Wolverhampton. 

NHS Black Country ICB, 
Civic Centre, 
St Peters Square, 
Wolverhampton, 
WV1 1SH 

blackcountry.icb.nhs.uk/contact-us