Appointments

How to book an appointment

All forms of access are open Monday to Friday, 8am to 6:30pm

• Call the practice on 0121 555 5635
• Online service. You can use the online form which will be triaged by a clinician. You will receive a response from the practice within the same working day.
• Attend the practice in person

Urgent Appointments

We have same day appointments for patients who need to be seen urgently.

We prioritise children, elderly and chronic disease patients for these appointments.

Please note these are not for life threatening conditions.

If we have no available appointments, you will be signposted to other suitable services.

Routine Appointments

You can prebook an appointment with a clinician up to 2 weeks in advance for routine matters. The majority of appointments offered are face to face. There are also a few telephone appointments available.

Appointments with allied healthcare professionals, nurse and HCA are pre-bookable up to 4 weeks in advance. Please call the surgery to book.

Cancelling or Changing an Appointment

If you can no longer make your appointment or need to reschedule it, please let us know as soon as possible so that appointment slot can be offered to another patient.

You can do this by:

• Calling the surgery between 8am to 6:30pm.
• Visiting the surgery and speaking to a receptionist.

Lateness

Please note if you are more than 10 minutes late for your appointment, you may be asked to rebook.

Extended Hours Clinic

We have extended hours on Monday 6.30pm to 8pm at Hawthorns Medical Centre. Please note this is not a walk in service, appointments must be pre-booked.

We also have HUB appointments available Tuesday to Friday 6:30pm to 8pm. Saturday 9am to 5pm.

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Pharmacy

Pharmacies are trained and able to deal with many minor illnesses, allowing you to get quick professional advice and treatment. Minor Ailment Scheme: Black Country ICB

There is also a Pharmacy First Scheme. Pharmacy First: Black Country ICB)

Pharmacies can also conduct routine and emergency contraception services.

You can walk in to your local pharmacy for any of the above services. You may also be referred by the surgery when appropriate.

If you do not pay for prescriptions or are on certain benefits you will be able to get treatment free of charge.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Interpreter

If you require an interpreter and do not wish a member of your family to translate for you then the surgery can arrange for an interpreter but you will need to request this at the time you make your appointment.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

If you feel you may require a home visit, please contact the surgery by 10:30am.

You may only request a home visit if you are bedbound. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.