Important: Not well? Want to be seen quickly?
Receptionists may ask a few questions to help navigate you to the best person to help you.
They won’t try to diagnose your problem, but may need to tell them little bit about why you are calling.
Please speak to your receptionists for further details.
Online Services
Contact us about your request (accurx.com)
Avoid the queue!!!
View, book and cancel appointments, view and request medication and change your details – all using a quick and easy online service.
Important – to get started please speak to a member of staff to register to this secure service.
Download our Statement of Intent for Patient Online Services (DOCX, 18KB).
Choose Pharmacy First and Treat Yourself Better This Winter
No appointment necessary!
If you're not feeling well, visit your pharmacist first. They can treat a range of minor conditions without the need for a doctor's appointment.
Pharmacy First leaflet (PDF, 627KB)
Pharmacy First poster (PDF, 1.70MB)
We offer a variety of appointments during the week. Same day appointments are also available. The Receptionists at the practice, where possible, shall try and assist you further with dates/times of available appointments. You can make an appointment to see your doctor by asking at the desk or telephoning 0121 555 5635.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Interpreter
If you require an interpreter and do not wish a member of your family to translate for you then the surgery can arrange for an interpreter but you will need to request this at the time you make your appointment.
Telephone Advice
If you have a problem that you feel can be managed over the telephone by speaking to the doctor, your contact details will be taken down by the receptionist and a doctor will ring you back as soon as they are able to.
Home Visits
A home visit will be made when you are too ill to attend the surgery. All home visit requests must be received by 11.00am except in an emergency. Your request will usually be taken as a telephone consultation and the doctor will call you to assess that the visit is necessary.