Please be aware, during the Covid crisis you will not be able to access the surgery as all doors are closed. If you need to collect a prescription/ letter personally ( though we strongly suggest ordering via our website or NHS App or via your pharmacy and having it sent to your usual pharmacy directly) please telephone the surgery first to obtain instructions to enable you to collect.

Hawthorns Medical Centre is still open, but the way we access healthcare during the Covid-19 pandemic is changing. A new health app for Sandwell & West Birmingham will check your symptoms and give you access to the right type of appointment for you. The app links directly with your GP practice. It is free to download and easy to use. Over the coming weeks, the app will offer additional functions to help you manage your health and we will keep you updated on this. In the meantime, please use this app if you need to check your symptoms or book an appointment. Download the app via the App Store or on the Google Play Store by searching ‘SWB Health App’. Alternatively, please visit app.swbhealthapp.com/splash

PLEASE BE AWARE FROM MONDAY 23th OF MARCH 2020 ALL APPOINTMENTS WITH A GP OR NURSE AT THIS SURGERY WILL BE TELEPHONE TRIAGED BEFORE A DECISION IS MADE THAT A FACE TO FACE APPOINTMENT IS REQUIRED.

PLEASE HELP US TO STAY OPEN AND PROVIDE A SERVICE FOR YOU BY;

* NOT ATTENDING THE SURGERY WITHOUT A PRE-ARRANGED CONTACT FROM A Clinician - PLEASE PHONE FIRST FOR ADVICE

* ATTENDING FOR YOUR ARRANGED APPOINTMENT ON TIME - PLEASE DO NOT ATTEND EARLY YOU MAY BE ASKED TO WAIT OUTSIDE THE SURGERY TILL YOUR ARRANGED APPOINTMENT TIME

THANK YOU FOR YOUR PATIENCE IN THESE DIFFICULT TIMES AND FOR COMPLYING WITH THE VERY NECESSARY GUIDELINES GIVEN ABOVE.

IF YOU REQUIRE A  GP DURING THE TIME THE SURGERY IS CLOSED CALL NHS 111, OR IF YOU FEEL IT IS AN EMERGENCY 999

 IF YOU NEED URGENT ADVICE FROM A DOCTOR CALL THE PRACTICE NUMBER, TO BE REDIRECTED AS USUAL WHEN THE PRACTICE IS CLOSED.

Audit Report July 2021

Assessing the quality of annual health checks for people with learning disabilities.
Rated: GOLD

Not well? Want to be seen quickly?

Receptionists may ask a few questions to help navigate you to the best person to help you

They won’t try to diagnose your problem, but may need to tell them little bit about why you are calling

Please speak to your receptionists for further details

Hawthorns Medical Centre

NOW ACCEPTING
NEW PATIENTS

Telephone 0121 5555635